We are sorry that your order is incomplete. Please check the following before contacting our customer service:

• Check if we have sent items in separate packages. Check your emails to see if any items have arrived.

• Check whether the missing item(s) may no longer be in stock. Check your emails (including the spam folder) to see if we have sent you an email about it.

• If this is not the case, please send an e-mail to info@aeraclo.com with the missing item and your order number.
  
  Please inform us immediately so that we can take care of your request.