FAQ
The refund of your return will be initiated as soon as we have received and processed the package.
Please note that the processing time can take up to 5 days. The time it takes for the money to reach your account depends on your bank and of course your payment method and can also take up to 3 days.
We thank you for your patience and will do our best to process the return as quickly as possible.
We are committed to providing you with an excellent shopping experience. That's why we want to make sure that you are 100% satisfied with your purchase. That's why we offer a 14-day returns policy on all items purchased from us.
Our 14-day returns policy gives you the opportunity to check the item at home and decide if it meets your expectations. If you are not satisfied with your purchase for any reason, you can return the item to us within 14 days from the date of receipt. Your return must always be registered in advance via our returns portal.
Proper care is crucial for the quality and longevity of your clothing. There are differences between products and materials, which is why you should always look at the label first. There you will already find instructions on whether and how to wash your clothes.
You can use the following basic rules as a guide:
- Always wash and iron your clothes inside out
Use the 30 degree easy-care program with few spin cycles - Use a mild detergent and do not use fabric softener
- Air dry your clothes and do not put them in the dryer
- Do not hang your clothes up creased when wet, but smooth them out first
- Wash your clothes with similar colors
With the right care, our products will thank you and accompany you for a long time.